Privacy Policy

Who we are

Our website address is: https://valenci.uk.

At Valenci, we take your data seriously and believe in maintaining the trust and confidence of our customers, and visitors to our website. We will never share any of your details and run by a policy of asking for the minimum amount of detail required to place an order. This Privacy Policy contains the details of when and why we collect your personal information, how we use it and how we keep it secure.

Our website has been designed to comply with the following national and international legislation with regards to data protection and user privacy:

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy or the Stripe Privacy Policy for more details.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any information you send through contact forms is stored on our servers through e-mail, we do not store contact form information on the website itself.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We also run an affiliate programme, so use a cookie to track if you have been referred to our website through one of our affiliates.

Cookie Audit

The table below lists the cookies we use on our website:

Session Cookies:

Name Domain Use
GPS .youtube.com YouTube GPS Location
YSC .youtube.com Used by YouTube (Google) for storing user preferences
_gat .valenci.uk Google Analytics, which we use to monitor and analyse traffic to our site

Stored Cookies:

Name Domain Expiration (Days) Use
tk_lr .valenci.uk 365 Collection of internal metrics for user activity, used to improve user experience.
tk_r3d .valenci.uk 3 Collection of internal metrics for user activity, used to improve user experience.
tk_or .valenci.uk 1825 Collection of internal metrics for user activity, used to improve user experience.
_gid .valenci.uk 1 Registers a unique ID that is used to generate statistical data on how the visitor uses the website. (Google Analytics)
_ga .valenci.uk 730 Registers a unique ID that is used to generate statistical data on how the visitor uses the website. (Google Analytics)
fr .facebook.com 90 Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
PREF .youtube.com 243 YouTube cookie used to track user preferences
VISITOR_INFO1_LIVE .youtube.com 180 YouTube cookie used to track the number of views for a particular video
Revoke Permission to Use Cookies

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics as our platform for monitoring and analysing traffic sent to our website, please see the Google Privacy Policy for more information.

Mailing List

As part of the registration process on our site, we ask if you want to be signed up to our mailing list. We only collect your name and e-mail address as part of this process and we don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Where we send your data

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Data Protection Officer

For any further queries around your data, or to make requests to view or delete any data we hold about you, please contact our designated Data Protection Officer:

Mohammed Amir Zinga (data@valenci.uk)